IT Support Technician

Tacoma, WA
Full Time
Experienced

About Us

We are a team of experts driven by our commitment to providing technologically advanced life safety and security solutions that protect lives, critical infrastructure, and valuable information. Due to our expertise and keen focus on customer service, Evergreen Fire and Security is a recognized leader in both the Federal Government and commercial markets, where we are entrusted to provide fire alarm, access control, intrusion detection, CCTV, mass notification, and other critical protection systems designed to meet their specific needs.

Our success is primarily based on the experience and skills of the best and brightest employees in the industry. We are looking for an experienced IT Support Technician to join this fantastic team. 

The Role

This important role is the first point of contact for users seeking technical support. We are looking for someone with a combination of strong technical aptitude and customer service skills to troubleshoot and service IT requests. You will be involved in, and gain experience across, a wide spectrum of IT services including technical troubleshooting across hardware and software, basic networking equipment, system and user documentation, inventory tracking, systems updates, and working with all internal and external customers as it relates to service calls and user training.

Job Duties and Functions

  • Provides technical support for both hardware and software issues encountered by staff and partners;
  • Thoroughly fills out new support tickets and provides timely updates to requesters;
  • Organizes and prioritizes work requested by multiple stakeholders across the company;
  • Manages the configuration and operation of client-based computer operating systems;
  • Manages imaging deployment for workstations;
  • Monitors the system daily and responds immediately to security or usability concerns;
  • Upgrades systems and processes as required for enhanced functionality and security issue resolution;
  • Installs and tests computer-related equipment;
  • Engineers solutions for various projects and operational needs;
  • Contributes to and maintains system standards;
  • Identifies approaches that leverage our resources and provide economies of scale;
  • Performs daily system monitoring and verifies the integrity and availability of all hardware, server resources, systems processes;
  • Creates, changes, and deletes user accounts per request;
  • Investigates and troubleshoots issues, escalating when needed;
  • Repairs and recovers from hardware or software failures;
  • Coordinates and communicates with impacted constituencies;
  • Applies OS patches and upgrades administrative tools and utilities on a regular basis;
  • Configures / adds new services as necessary;
  • Performs ongoing performance tuning, hardware upgrades, and resource optimization as required;
  • Administer desktop computers, printers, software deployment, security updates and patches;
  • Leads related problem-solving efforts, often involving outside vendors and other support personnel and/or organizations;
  • Stays current with technological developments in  technology and recommends ways to take advantage of new technology;
  • Problem solves and  is willing to “roll up sleeves” to tackle any related issue;
  • Responds reliably to on-call issues as needed;
  • Functions as a lead worker, doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance;
  • Is responsible for planning and purchasing of equipment and resources as approved by leadership;
  • Interacts with employees by phone, email, chat and in-person to resolve technology issue; and
  • Occasionally needs to visit new office sites or partner companies.

The Necessities

  • Strong technical aptitude
  • Outstanding customer service
  • Working knowledge of Microsoft software applications, including MS Office Suite and Office 365, as well as applications specific to an IT support department
  • Strong verbal and written communication skills
  • Effective listener
  • Ability to balance collaboration with getting things done
  • Ability to work with minimal supervision and respond to requests for IT assistance after standard work hours 
  • Solid analytical skills
  • Strong problem-solving skills
  • Ability to learn autonomously

Nice To Haves

  • A+
  • Network+
  • ITIL Fundamentals

The Benefits

  • Competitive pay
  • Paid Time Off (PTO)
  • Paid holidays
  • Medical, dental, and vision insurance plans
  • 401(k) plan
  • Up to 4% match available
  • 100% vested from day one
  • Healthcare flexible spending accounts
  • Dependent care flexible spending accounts
  • Employee Assistance Program (EAP)
  • Company-sponsored group term life insurance
  • Corporate perks program
  • Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance

Pay range is $31 - $36 per hour for well-qualified candidates. 

We also offer opportunities for training and advancement in a fast-paced, inclusive, and rewarding working environment.  Check us out on Facebook, LinkedIn, or at www.evergreenfire.com.

Evergreen Fire & Security is a US government contractor with sensitive access requirements.  As our employee, you must also be able to satisfy federal government requirements for access to government information.  Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. citizenship due to the level of access to sensitive information and/or restricted facilities. 

Evergreen Fire and Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. 

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